Does Bitrix24 Track Your Email Opens? How to Block It

A quote arrives from a supplier. You read it on the train and close the message. Ninety seconds later a sales rep has a timestamp next to your name and a deal card that has quietly advanced a stage. That is Bitrix24 email tracking, and it is neither hidden nor disputed. Bitrix24 is a CRM with a free tier whose homepage claims 15,000,000 organizations have chosen Bitrix24, so some share of the business mail in your inbox comes through it.

Key Takeaways

• Bitrix24's help centre states that "Each email sent through Bitrix24 includes a 1×1 pixel image link" and that loading it assigns the message a "Read" status.
• Bitrix24 admits the signal fails both ways: no status if you block images, and a false status when "the image was loaded during an automatic check by an antivirus or an email service."
• Click tracking is a separate switch under Settings, Other settings, Email messages, and it survives every image blocking setting you can change.
• Bitrix24 CRM triggers can move a deal to a new stage the moment you open a message, so the tracking drives automation rather than just reporting.
• Bitrix24 sells an On-Premise edition and custom domain hosting, so the pixel may load from the sender's own domain, which no blocklist can enumerate.

Who Emails You Through Bitrix24?

Rarely a brand running a newsletter. Bitrix24 bundles a CRM, tasks, telephony and marketing into a free tier generous enough that small companies adopt it with no procurement process, so the sender is more often a five person agency or a regional distributor.

Mail reaches you from three places, all sharing one tracking mechanism: CRM Marketing, the bulk campaign builder; the CRM email integration, where a rep writes from inside a deal card; and automation rules, which send with no human present.

Does Bitrix24 Track Your Email Opens?

Yes, when the sender has switched it on. Bitrix24's Marketing FAQ says it plainly rather than burying it: "Each email sent through Bitrix24 includes a 1×1 pixel image link. When the recipient reads the email, the service loads its elements, including the image. Bitrix24 records that the image has been loaded and assigns the email the 'Read' status."

Two switches control it, in different places, which is why some Bitrix24 mail tracks opens but not clicks. Campaign senders enable Track email reads and link clicks under Marketing, Settings, the More tab. Clicks in ordinary CRM mail need a separate account level setting, under Settings, Other settings, Email messages, Track link clicks in outgoing emails.

The rep sees it inline. Bitrix24's Webmail FAQ puts it in one sentence: "If the recipient allows automatic data loading, Bitrix24 shows a read receipt in the email." You get no notification, and no way to decline.

What Does Bitrix24 Record When You Open the Email?

That the message was opened, when, and which links were clicked, filed against your contact record rather than the campaign. Bitrix24's Marketing FAQ defines the click rate as "the percentage of unique recipients who clicked at least one link." To report unique clickers, the system has to know which individual clicked. The dashboard is aggregated. The record underneath it is not.

A pixel is an ordinary web request, so the plumbing supplies more than Bitrix24 displays:

• A timestamp, precise to the second the request arrives.
• An IP address, resolving to an approximate city and to your network: home broadband against office against mobile carrier.
• A user agent string, naming your mail client, browser and operating system.
• Per link click events where links are rewritten, showing which parts of a proposal held your attention.

The limits, stated honestly: the pixel cannot read your reply, see your other mail or follow you across the web. It knows a request arrived, from where, at what second, and cannot tell whether you read a word.

Those events then drive machinery. Bitrix24 triggers "track customer actions and changes in CRM, like email link clicks," and move a CRM item to a designated stage when one fires. Opening a quote can advance a deal without anyone deciding to advance it.

Why the Read Status Is Wrong in Both Directions

Bitrix24 published this part and almost nobody quotes it. The same Marketing FAQ that explains the pixel lists when a "Read" status lands on a message nobody read: "When the email was sent to multiple recipients, and at least one of them read it," and "If the image was loaded during an automatic check by an antivirus or an email service." Then the reverse: "The 'Read' status will not be assigned if the recipient has disabled image loading in the email service, even if the email was read."

So the vendor documents false positives from security scanners and false negatives from anyone with images off, then sells automation rules that shift real deals on that signal. A rep concludes you are warm because your employer's mail gateway scanned an attachment, or writes you off while you read every line with images blocked.

This is not unique to Bitrix24. It is the honest state of every open pixel ever shipped. The problem is the gap between how noisy the signal is and how confidently it gets acted on.

How Do You Find a Bitrix24 Tracking Pixel in Gmail?

Read the raw message and look for an image one pixel wide. Gmail on the desktop makes this a thirty second job, using the same inspection our walkthrough on detecting tracking pixels in Gmail applies to any tracker.

1. Open the message, click the three dot menu at its top right, and choose Show original.
2. Press Ctrl+F or Cmd+F and search for width="1", width=1 or height="1". A real image is never one pixel by one pixel.
3. Search for <img and read every hit. Trackers usually sit at the end of the HTML body, after the signature, with an empty or missing alt attribute.
4. Check the hostname in that image's src. If it contains bitrix24, you have your answer directly.
5. For links, search for href=. If the visible text names one destination and the address points somewhere else first, your click is counted before you arrive.

One caution against false certainty. We could not verify any fixed tracking or click redirect hostname for Bitrix24, and we will not invent one. Cloud accounts sit on a per company address, and Bitrix24's guide to changing your Bitrix24 address gives examples like b24-aokwy2.bitrix24.com. The suffix varies by region: the Bitrix24 GDPR page lists bitrix24.eu, bitrix24.de, bitrix24.uk and bitrix24.com.br among others. Read the message you received.

Why Some Bitrix24 Pixels Have No Domain to Block

Because the sender can take the bitrix24 name out of the address, by two supported routes. On Professional and higher plans an administrator points NS records at Bitrix24 and moves the account to something like crm.example.com. Or the company runs Bitrix24 On-Premise, the self hosted edition sold with full source code access. Either way the request reporting your open goes to a hostname belonging to the company you were already talking to.

That makes Bitrix24 unusual among the CRMs we have taken apart. When we examined Vtiger's email tracking, every pixel was first party because the product is built that way. Most hosted CRMs are the opposite, with one vendor domain a list can name. Bitrix24 is the only one we have found that lands on either side depending on the sender's billing tier. Same product, same pixel, either trivially listable or not listable at all, and nothing in the message tells you which.

A first party pixel on an uncatalogued domain is hard for any blocklist based tool to catch, ours included. Blocklists solve a naming problem, and this is not a naming problem.

How Do You Block Bitrix24 Email Tracking?

Stop your mail client fetching remote images, then add something that handles the links. The first step ignores domains, the only property that survives a first party pixel. In Gmail on the desktop, open Settings, See all settings, and under Images choose Ask before displaying external images, per Google's guide to turning images on or off in Gmail. It never touches link tracking, and it costs you every legitimate image, which is why most people who enable it quietly turn it off within a month.

Gmail's Image Proxy Is Not Protection

Gmail's default is not blocking. It routes remote images through Google's servers and caches them, hiding your IP address and user agent. The fetch still happens, so the pixel still fires and the Read status still lands. You lose the location and the device fingerprint. You do not lose the open.

Which Blocker Actually Handles This?

Named honestly, with the first party pixel as the deciding column. Our roundup of the best email tracker blocker extensions goes deeper on each.

Where Gblock fits, without inflation. It blocks tracking pixels from loading and strips tracking redirects out of links before you click, the half no image setting touches. Its blocklist updates on its own rather than waiting for a release, which is what a per company subdomain scheme like Bitrix24's cloud addressing demands. It runs inside Gmail, so your address and provider stay put, unlike the Proton or HEY route. What it cannot do is name a hostname nobody has seen, so against a self hosted sender, pair it with the plain Gmail setting above. Our guide to blocking email tracking in Gmail walks the settings in order.

What This Means for Your Inbox

Most writing about tracking pixels imagines a mailing list and a subject line tested on a hundred thousand strangers. A CRM pixel is a different animal. The sender knows your name and your company, the message is one to one, and the log lands on your file beside the notes a rep types after your calls. Someone is watching whether you opened the quote, and a rule may be moving your deal because you did.

The scale is not in dispute. Englehardt, Han and Narayanan's Princeton study, I never signed up for this!, examined more than 12,000 emails from roughly 900 senders and found 85 percent carried embedded third party content, 70 percent of it classified as trackers by protection lists. A Bitrix24 pixel on a custom domain is not third party content, so a study built that way would miss it, and so would the lists it measured.

Set images to ask first, since that is the step that holds when the pixel sits on an uncatalogued domain. Then add a blocker that handles rewritten links as well as images, because those are separate switches on the sender's side and need separate answers on yours. Our comparison of email tracker Chrome extensions covers the field. Treat every blocklist, ours included, as the layer on top rather than the floor.

Sources: Bitrix24: FAQ Marketing; Bitrix24: Track link clicks in outgoing emails; Bitrix24: FAQ Webmail; Bitrix24: Create email campaigns; Bitrix24: Triggers in CRM; Bitrix24: Automation rules; Bitrix24: Change your address and connect a custom domain; Bitrix24 On-Premise; Bitrix24 GDPR; Princeton CITP; Google: Turn images on or off in Gmail. Documentation read on 9 September 2026. No fixed Bitrix24 tracking pixel or click redirect hostname could be verified from public documentation, so none is asserted here.